How Real-Time Collaboration Helped the IRS Cut Costs and Improve Productivity
By David Mario Smith
Enterprises often undertake e-learning or Web conferencing projects to save money quickly, but these projects can save far more if the enterprise continually improves its virtual environment over several years. The experience of the U.S. Internal Revenue Service (IRS) provides valuable guidance for e-learning and collaboration managers who are leading such initiatives.
About the author
David M. Smith is an analyst in Gartner Research, where he covers the collaboration space. His particular areas of coverage include instant messaging and presence, Web conferencing, team collaboration, productivity, and product selection. Mr. Smith looks at the support tools as well as the human aspect of collaboration.